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Posts Tagged ‘Warranty’

 

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New Rules For VG Turbo/Electronic Actuator Claims

As part of our ongoing drive to improve reliability and durability of Cummins products, we do a forensic engineering examination on components that get returned, especially where a warranty claim is involved. This process has revealed that many VG Turbos equipped with electronic actuators that have been “turned in” over the counter for replacement have in fact met all specifications and were in perfect working order. /p>

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Warranty Procedure Modified for Cummins Aftermarket Variable Geometry (VG) Turbochargers and Electronic Turbo Actuators

A close examination of Cummins aftermarket turbochargers submitted for warranty claims has revealed that many of the complaints are not actually related to flaws in material or workmanship. Nearly half of these replacements have been transacted as an over-the-counter parts exchange. As a result, Cummins is now requiring on-engine diagnosis by a Cummins authorized or certified repair location, for warranty consideration of VG turbos and electronic turbo actuators.

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Extended Coverage for 2016

Knowing that Cummins stands behind its products gives your customers confidence in their choice of engine. That‘s one of the reasons Cummins is lowering the price on Extended Coverage Plans on any heavy-duty truck powered by a 2013 or newer ISX15 engine registered on or after Jan. 1, 2016. We want your customers to have the total peace of mind that comes from knowing that while unexpected repairs are sometimes necessary, we can minimize the financial impact for less than ever before.

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Natural Gas Engine Warranty Information

Customers with Cummins power get the same expert service and support whether they spec a diesel or natural gas engine. Cummins Westport natural gas engines are manufactured by Cummins, with parts, service and training provided by the Cummins service network. Base warranty coverage for the ISL G natural gas engine is the same as for diesel, and extended coverage is available. Read for more warranty information for the ISL G.

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