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Posts Tagged ‘Customer support’

 

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Cummins Care Escalation Process

When you call 1-800-CUMMINS™ (1-800-684-6467), we connect you right away with the right person to address your needs. Although not every customer is the same, Cummins Care strives to create an experience that is responsive, seamless and easy for everyone. Care experts are organized to quickly and accurately address customer needs. To expedite response, Cummins Care experts are organized into categories based on common customer needs. But the key is ensuring that customers are connected to the right person in the quickest possible manner. This article explains the process Cummins implements to ensure this happens.

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Continuous Improvements Increase Customer Satisfaction

At Cummins, we are never standing still. To the contrary, we challenge ourselves to take every opportunity to improve our products and processes. Every improvement is made with the objective of enabling your customers to succeed. This helps your customers meet their objectives, resulting in better satisfaction with greater uptime. This article highlights some of the most recent improvements that are delivering customer benefits.

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