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Policy Reminder: VG Turbo/Electronic Actuator Claims

As part of our ongoing drive to improve reliability and durability of Cummins products, we do a forensic engineering examination on components that get returned, especially where a warranty claim is involved. This process has revealed that many VG Turbos equipped with electronic actuators that have been “turned in” over the counter for replacement have in fact met all specifications and were in perfect working order. /p>

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Shifting to Cummins X15™ with the Endurant™ Transmission.

If you have customers that previously spec’d the Cummins ISX12 in their commercial trucking fleet, the best option for 2019 is for them to upgrade their next truck order to a Cummins X15 Efficiency Series engine paired with the Endurant 12-speed automated transmission from Eaton Cummins Automated Transmission Technologies.

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New Fuel Additives Endorsement

Cummins discontinued its line of fuel additive products in August of 2017. For customers who experience fuel quality issues, Cummins now endorses two specific products within the Power Service® brand of fuel additives. These additives are designed to help your customers restore injector performance and keep fuel systems operating at peak efficiency whether they are running routes in conditions that are above or below freezing.

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Warranty Procedure Modified for Cummins Aftermarket Variable Geometry (VG) Turbochargers and Electronic Turbo Actuators

A close examination of Cummins aftermarket turbochargers submitted for warranty claims has revealed that many of the complaints are not actually related to flaws in material or workmanship. Nearly half of these replacements have been transacted as an over-the-counter parts exchange. As a result, Cummins is now requiring on-engine diagnosis by a Cummins authorized or certified repair location, for warranty consideration of VG turbos and electronic turbo actuators.

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Simplifying the Customer Service Experience – Training for Cummins Guidanz™

Cummins Guidanz is the next generation of service support for all service providers. It helps the shop accelerate the diagnostic, repair and warranty payment process faster and with greater levels of accuracy. Guidanz even advises on the most efficient workflow procedure and can provide a recommended parts list for repairs. Guidanz also provides seamless navigation to QuickServe® Online (QSOL) for wiring diagrams, manuals and more. Cummins is offering a group training session via Skype with a live demo. You can find details and registration information in this article.

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Introducing FleetguardFIT™

FIT stands for Filtration Intelligence Technology, an innovative monitoring system that provides access to real-time data and proactive problem detection for fuel, lube and air filters through intelligent sensing and advanced data analytics. FleetguardFIT, together with genuine Fleetguard® filters, is proven to reduce hard costs by up to 55 percent, maintenance time by up to 44 percent and unplanned downtime by up to 15 percent in heavy-duty commercial trucking applications. Similar savings can be achieved in any on- or off-highway vehicle equipped with telematics.

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Cummins X15™: Excellence From Day One

Zero downtime for service over the first six months of ownership. Not just for a select handful of low-mileage trucks, but 94 percent of commercial vehicles powered by Cummins X15 engines. That’s an impressive statistic that validates the quality and reliability that your customers have come to expect from Cummins. The nine million test miles before it was launched to the public last year took time, but it is paying dividends for customers.

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