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Cummins Care Escalation Process

When you call 1-800-CUMMINS™ (1-800-684-6467), we connect you right away with the right person to address your needs. Although not every customer is the same, Cummins Care strives to create an experience that is responsive, seamless and easy for everyone. Care experts are organized to quickly and accurately address customer needs. To expedite response, Cummins Care experts are organized into categories based on common customer needs. But the key is ensuring that customers are connected to the right person in the quickest possible manner. This article explains the process Cummins implements to ensure this happens.

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Powering a World That’s Always On

As the world continues to change more rapidly than ever, Cummins is leading the way, bringing exciting products and critical technology to our customers. Every day, people all over the world rely on Cummins power solutions to deliver food to store shelves, allow hospitals to operate through blackouts and enable infrastructure to be built. Watch this video to see Cummins role in powering a world that’s Always On.

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Cold Weather is Coming. Keep Your Customers’ Vehicles Going

Winter is officially here, and even Texas has seen snow already. No matter where your customers are based − or where their routes take them − they need to make sure that their vehicles are ready for freezing weather. There are quite a few different systems that your customers should be checking; use this article as a reminder of systems to review with your customers to ensure they’re prepared to operate in the cold.

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