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Simplify the Customer Service Experience and Get Trained on Cummins Guidanz™

Cummins Guidanz is the next generation of service support for technicians. It helps you make the diagnostic, repair and warranty payment process faster and more accurate for your customers. Guidanz even advises on the most efficient workflow procedure and can automatically build a parts inventory pull list. Guidanz also provides seamless navigation to QuickServe Online (QSOL) for wiring diagrams, manuals and more.

As with any technology-based platform, it takes a bit of education and hands-on usage to learn how to access Guidanz, how it works and the best ways to use it efficiently. That’s why we’re offering a group training session via Skype. Click here to view the training schedule. Trainees who have completed the course will be given access to Guidanz by their channel administrator. If you are not sure who your channel administrator is, you can click here to find out.

Your channel administrator will need the following information to add or delete names from the attendee list:

  • Trainee Name
  • Dealer Code
  • E-mail Address
  • QSOL ID
  • Advanced/Technician Access

Once training sessions are completed, it will take approximately one week to register all the users and activate use of the Guidanz site. Guidanz can be accessed with the link css.cummins.com using the same login/password you currently use for QuickServe Online (QSOL). Once Guidanz is activated, your technicians should use it for any new repair orders instead of the Expert Diagnostic System (EDS). Any open jobs within EDS can be finalized before use is totally discontinued.

To use Guidanz mobile, you will need a subscription for Immediate Assessment and an INLINE™ 7 or a Bluetooth-enabled device like a 9-pin INLINE mini connector that plugs directly into the SAE J1939 diagnostic connector on the equipment being services. Bluetooth® will have to be activated on the device. This app works with both iOS® and Android® platforms. The INLINE Mini-Connector (P/N 529990900) is available at any Cummins authorized service location or Parts Distribution Center and will be available soon on the QuickServe Online (QSOL) website. Bluetooth/wireless certification is currently available for U.S., Canada, and European Union member countries, with certification in progress for Australia, Brazil and Mexico. For more information about datalink adapters, refer to cumminsengines.com/inline.  Please note that the INSITE mini only works on iOS and Android mobile devices, so it can’t be used with Windows based INSITETM.

For help with training registration or use of Guidanz, call the experts at Cummins Care, 1-800-CUMMINS™ (1-800-286-6467).

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