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Archive for July 2018

 

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PowerSpec Helps You Sell Cummins Products

PowerSpec is a unique Cummins tool that makes it easier to ensure that your customers’ vehicles perform at or above expectations. It asks you all the right questions and guides you through every step of the spec’ing process. Learn how this technology can help you with customers and see the latest updates including:
• A gearing calculator to optimize performance
• Complete descriptions of electronic features
• Instructions for configuring and optimizing parameter settings
• Access to engine data

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New Features for Connected Diagnostics™

Connected Diagnostics Mobile app version 3.0 has been updated to provide greater support to our global customers with new and improved functionality, including Spanish language support, quick sharing of fault details through e-mail, Message and WhatsApp, support for Agility Fuel Solutions® natural gas fuel systems with Blue iQ™, 3D Touch for previewing equipment details and more. Learn more about the latest update in this article.

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Simplifying the Customer Service Experience – Training for Cummins Guidanz™

Cummins Guidanz is the next generation of service support for all service providers. It helps the shop accelerate the diagnostic, repair and warranty payment process faster and with greater levels of accuracy. Guidanz even advises on the most efficient workflow procedure and can provide a recommended parts list for repairs. Guidanz also provides seamless navigation to QuickServe® Online (QSOL) for wiring diagrams, manuals and more. Cummins is offering a group training session via Skype with a live demo. You can find details and registration information in this article.

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Cummins Care Escalation Process

When you call 1-800-CUMMINS™ (1-800-684-6467), we connect you right away with the right person to address your needs. Although not every customer is the same, Cummins Care strives to create an experience that is responsive, seamless and easy for everyone. Care experts are organized to quickly and accurately address customer needs. To expedite response, Cummins Care experts are organized into categories based on common customer needs. But the key is ensuring that customers are connected to the right person in the quickest possible manner. This article explains the process Cummins implements to ensure this happens.

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