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Micro-Learning Video Series

The Top 5 Questions to Ask a Customer When Spec’ing a Powertrain For Them

This video series consists of three short videos covering the top five questions to ask a customer when spec’ing a powertrain for them, using real-world situations.

Video 1 – “Know Your Customer”

Follow a sales representative as he discovers his customer’s operational needs and expectations through asking the first two important questions.

Video 2 – “Know Your Customer’s Vehicle”

Three separate sales representatives share the important questions they ask about the customer’s vehicles when guiding them through their spec’ing recommendations.

Video 3 – “The Wrap Up”

This clip shows how to best use the valuable information received from the customer questions and through baselining in order to present spec options to the customer and eventually close the spec.

The video series is also available on your OEM Circuit site under Sales Support.

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